Recently I was writing a new course on email and came upon this graph from Pew Internet Life. Email still is the number one daily internet activities of today’s internet consumer.

So, I came up with the best practices of e-mail marketing. To keep it simple,
- Timely.
- Signature with links to everything.
- Business writing still works.
The typical net-savvy consumer participates in an average of two online digests, receiving daily and weekly messages on a variety of topics such as travel, weather, sales or topics of close personal interest. So, take advantage of this resource to reach and communicate with your members.
One effective way to do this is with an e-mail newsletter. Newsletters are a primary online communication tool, and can ultimately replace their direct mail counterpart. They are more cost-effective and can be more target-specific.
Newsletters can carry imbedded photo tours and direct links to specific information. They can also be automated, and scheduled to be date-specific or sent in conjunction with some other event, like an open house.
Also, e-Newsletters tend to generate a second life when forwarded on by a primary recipient. For all of these reasons, you always want a link on your web site where visitors can subscribe to your e-Newsletter.
In building a relationship between you and the prospect/past customer/sphere influence, the last thing you want is to flood him or her with unwanted e-mail. So be specific to ensure that your e-Newsletter is fresh, has valuable content and is market-specific. Also make certain you comply with Anti-Spam legislation by including an opt-out mechanism, identify the newsletter as an ad, and include the physical address of the business.
More than 1/3 of all responses to direct e-mail come in the form of a purchase at a later date; e-mail direct marketing can drive future revenue.
Note that much direct e-mail is “permission based” and that of all permission based marketing, almost half pertains to home ownership/household issues.
E-mail Marketing Programs
If you’re worried you don’t have enough online experience to create an effective e-mail newsletter, choose from a range of products.
Some are turn-key, so you just pick the campaign, add your members and the system does it for you.
- Constant Contact
- Emma
- Vertical Response
- iContact
- Imprev
Make sure your product allows you to:
- Manage subscriptions automatically.
- Offer Unsubscribe feature.
- See who is reading your newsletter through Data and Analytics.
- Create a professional looking product using their predesigned templates.
Living the Code – The Can Spam Act
Enacted in 2004; stay on top of this and the Do-Not-Call Law. Visit the Field Guide to Do-Not-Call, Do-Not-Fax, and
Do-Not-E-mail Laws at Realtor.org at http://www.realtor.org/library/library/fg707
The Act requires all commercial emails to include:
- A legitimate return e-mail and physical postal address.
- A clear and conspicuous notice of the recipient’s opportunity to decline to receive any future messages.
- A mechanism that may be used or an e-mail address (active for at least 30 days after message transmission) to which a recipient may send a message requesting not to receive any future-e-mail messages from the sender.
- A clear and conspicuous notice that the message is an advertisement or solicitation.
- Clear notice in the subject heading if messages include pornographic or sexual content.
The best way to stay in compliance is:
- Ask permission to e-mail.
Do not spam.
- Put opt-out language at the bottom of every e-mail you send. It can be included in your e-mail signature.